Production outages. Small fires everywhere. Mounting tech debt.
Six months ago, I was brought in to figure out why. I suspected some RCA, Root Cause Analysis, might be in order.
I had in mind unpicking the issues with small groups of individuals, facilitating these sessions as a neutral outsider. Something I’ve done many times before.
But this time it never really happened. The scale and breadth of issues turned out to be a real challenge. Then enterprise-ready AI walked through an open door.
Last Friday, I finally wrestled AWS Identity Manager into submission and got my code talking to Claude via the Bedrock API.
This week, Iโm starting to build AI tooling that plugs into CI/CD pipelines, automatically generating the RCA reports directly from backend data.
Because Bedrock is GDPR and HIPAA compliant, I can process sensitive company and client data securely.
Iโm still a Business Analyst on paper, but it’s a fast-evolving role.
Building tooling felt natural as I already knew C#. But Python and a bit of Postman is often a better fit for AI agents and automation. You donโt have to be a data scientist to do this.
None of this is beyond the reach of a curious, half-decent BA. You just have to get started.