Customer experience, user experience and service design are a confluence of new disciplines that weren’t around when agile first appeared, explaining some of the difficulties we see in agile teams today.
Adopting a UX centric approach to agile product development can be tricky to get right, however, you can improve your chances of success by following a few best practice guidelines.
These include:
- UX designers become the โvoice of the customerโ and design entire, end-to-end user experiences.
- User research and focus group sessions, conducted periodically, inform the product roadmap.
- Wireframes and high-fidelity UX collateral become the defacto requirements developers work from.
- Your typical โas a, I want, so thatโ user story no longer appears in the development backlog.
- The technical team assesses the feasibility of each design, including the required backend capabilities.
- Finished journeys are โcut upโ into frontend and backend stories and added to the backlog for development.
- Close coordination ensures backend development is ready for integration with frontend screens at the right time.
- Direct user feedback follows each new product launch, often infrequently, say every three to six months.
The presentation, High Fidelity Agile, explains how to take a UX centric approach to agile product development in more detail, and you are welcome to use it in your own work.
Better Software UK specialises in software requirements for Legacy System Replacement ๐ฅ; particularly for remote, outsourced and offshore development teams working in financial services.